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Apply for Assistance

Before you apply for assistance, below are the steps you need to take to start your recovery process:

Step One: Take photos of your damaged home or business and belongings.

Step Two: Make a list of damaged/lost items.

Step Three: Save yourself time. If you have insurance, you must file a claim with your insurance company. If you do not have insurance, continue to Step Four.

Step Four: Now that you're ready to apply now for disaster assistance visit https://www.fema.gov/assistance/individual/program#apply to start your application process.

Comal and Guadalupe Counties have been included in the 77 Texas counties designated for individual assistance from FEMA.  If you have insurance and are applying for disaster assistance, you must also file a claim with your insurance company as soon as possible. By law, FEMA cannot duplicate benefits for losses covered by insurance. If insurance does not cover all your damage, you may be eligible for federal assistance.

The fastest and easiest way to apply is by visiting www.disasterassistance.gov.

If it is not possible to register online, call 800-621-3362 (TTY: 800-462-7585). The toll-free telephone lines operate from 8 a.m. to 10 p.m. CDT, seven days a week. Those who use a relay service such as a videophone, Innocaption or CapTel should update FEMA with their specific number assigned to that service.

When you apply for assistance, have the following information readily available:

  • A current phone number where you can be contacted
  • Your address at the time of the disaster and the address where you are now staying
  • Your Social Security number, if available
  • A general list of damage and losses
  • If insured, the insurance policy number, or the agent and company name

If it is safe to do so, start cleaning up now. Take photos to document damage and begin cleanup and repairs to prevent further damage. Remember to keep receipts from all purchases related to the cleanup and repair.

Disaster assistance may include financial assistance for temporary lodging and home repairs, low-interest loans to cover uninsured property losses, and other programs to help individuals and business owners recover from the effects of the disaster.

Low-interest disaster loans from the U.S. Small Business Administration are available to businesses, homeowners and renters. Call the SBA at 1-800-659-2955 (TTY: 800-877-8339) or visit www.sba.gov/services/disasterassistance.